MonitorPlatform

1. Introduction

Welcome to MonitorPlatform ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website monitoring and uptime tracking services.

By using MonitorPlatform, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access or use our services.

This Privacy Policy applies to all information collected through our services, including our website, API, mobile applications, and any related services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when using our services:

•Account Information: Name, email address, password, company name, and billing information
•Monitoring Configuration: URLs, API endpoints, SSL certificates, and custom monitoring settings
•Communication Data: Messages, support tickets, feedback, and survey responses
•Payment Information: Credit card details (processed securely through Stripe - we don't store full card numbers)

2.2 Information Collected Automatically

When you use our services, we automatically collect certain information:

•Usage Data: Pages visited, features used, time spent, and interaction patterns
•Device Information: IP address, browser type, operating system, device identifiers
•Monitoring Data: Response times, uptime statistics, error logs, and performance metrics
•Cookies & Tracking: Session cookies, analytics cookies, and preference cookies

2.3 Information from Third Parties

•Authentication Providers: If you sign up using Google or other OAuth providers
•Payment Processors: Transaction data from Stripe or other payment gateways
•Analytics Services: Aggregated usage data from Google Analytics or similar tools

3. How We Use Your Information

We use the information we collect for the following purposes:

Provide Our Services: Monitor your websites, send alerts, generate reports, and maintain uptime tracking
Account Management: Create and manage your account, process payments, and handle subscriptions
Communication: Send service updates, security alerts, technical notices, and support responses
Improve Our Services: Analyze usage patterns, fix bugs, develop new features, and optimize performance
Security & Fraud Prevention: Detect and prevent unauthorized access, abuse, and fraudulent activity
Marketing (with consent): Send newsletters, product updates, and promotional offers (you can opt out anytime)
Legal Compliance: Comply with applicable laws, regulations, and legal processes

4. How We Share Your Information

Important: We never sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our platform:

•Cloud hosting (AWS, Google Cloud, Vercel)
•Payment processing (Stripe)
•Email services (SendGrid, AWS SES)
•Analytics providers (Google Analytics)

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required by law, court order, or to protect our legal rights and safety.

With Your Consent

We may share your information with other third parties when you explicitly consent to such sharing.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction:

Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
Access Controls: Strict role-based access controls and multi-factor authentication
Regular Audits: Security assessments, vulnerability scanning, and penetration testing
Secure Infrastructure: Hosted on secure, compliant cloud platforms with redundancy
Employee Training: Regular security training for all team members

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy:

•Account Data: Retained while your account is active and for 30 days after deletion
•Monitoring Data: Retained based on your plan (7 days for Free, 90 days for Pro, unlimited for Business)
•Billing Records: Retained for 7 years for tax and accounting purposes
•Support Communications: Retained for 3 years to improve customer service

You can request deletion of your data at any time by contacting us at privacy@monitorplatform.com

7. Your Privacy Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (right to be forgotten)
Export: Request a machine-readable copy of your data (data portability)
Opt-Out: Unsubscribe from marketing communications at any time
Restrict Processing: Request limitation on how we use your data
Object: Object to processing of your information for certain purposes

To exercise these rights, contact us at privacy@monitorplatform.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience:

Essential Cookies

Required for basic functionality like authentication and security. Cannot be disabled.

Analytics Cookies

Help us understand how you use our service to improve performance and user experience.

Preference Cookies

Remember your settings and preferences for a personalized experience.

You can control cookies through your browser settings. Note that disabling cookies may affect functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

We ensure appropriate safeguards are in place to protect your information, including:

•Standard Contractual Clauses approved by the European Commission
•Data Processing Agreements with all service providers
•Compliance with GDPR, CCPA, and other applicable privacy laws

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@monitorplatform.com. We will delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

When we make material changes, we will:

•Update the "Last Updated" date at the top of this page
•Send you an email notification (if you have an account)
•Display a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email:privacy@monitorplatform.com

Data Protection Officer:dpo@monitorplatform.com

Support:support@monitorplatform.com

We will respond to all requests within 30 days as required by applicable privacy laws.

Privacy Policy

Privacy at a Glance